Winston-Salem | (336) 470-0177
Raleigh | (919) 307-6528
Charlotte | (704) 247-7529
As the North Carolina Industrial Commission explains, with regard to the Claims Administration Section, on its website:
“The Claims Administration Section seeks to provide reliable, accurate, and efficient claims servicing to employees, employers, insurance companies, and the citizens of North Carolina.
The Claims Administration section performs a variety of functions for the North Carolina Industrial Commission. In addition to processing workers’ compensation injury reports (Form 19) and claims forms (Form 18 or 18B), Claims also processes the forms related to claim acceptance or denial, return to work, payment of permanent partial disability ratings, occupational diseases, death claims and claim closures. Claims Administration also researches insurance coverage information, assigns carrier codes and updates claimant, carrier and third party administrator addresses. You may contact Claims Administration for file copy requests or information about claim status.
Employees in the Claims Administration section are here to help employees, employers, carriers, medical providers, attorneys and other interest parties with information on insurance coverage, claim status, and file copy requests.
The North Carolina Industrial Commission cannot provide you with legal advice on your case. Since we are a state agency dedicated to objectivity and neutrality, we cannot suggest an attorney, insurance carrier, medical provider or any other third party entity to assist or support citizens.
The N.C. Industrial Commission offers a number of databases that provide information on insurance coverage of an employer in the State of North Carolina, as well as information about Workers’ Compensation and Tort cases.
The preferred method of contacting the Claims Administration is by telephone. There are several staff members dedicated to answering your questions and assisting with inquiries. The main phone number for the NC Industrial Commission is 919-807-2501, or Toll-Free at 800-688-8349.”